Contact Us
We are a small team and we read every message. Here is how to reach us.
Customer support
| Channel | Details |
|---|---|
| support@gharkit.in | |
| +91 83296 82745 (message only; calls may not be answered) | |
| Phone | +91 83296 82745 |
| Hours | Mon-Sat 10 AM to 7 PM IST |
Response time: we reply to all messages within 24 hours on working days. Sundays and public holidays may take longer.
What to include: your order number, the mobile number used at checkout, and a short description of the issue. For damaged or wrong items, attach your unboxing video and photos. This lets us resolve most issues in one reply.
Common questions
- Where is my order? Use the tracking link sent by SMS/WhatsApp, or check your order page on this site. Tracking may take 12-24 hours to go live after dispatch.
- Change my address? Possible only before dispatch. Message us right away with your order number.
- Cancel my order? Free before dispatch. See our Refund and Return Policy.
- Return or refund? Damaged, defective, wrong, or missing items can be reported within 7 days of delivery. See our Refund and Return Policy.
Business details
As required by the Consumer Protection (E-Commerce) Rules, 2020:
- Website name: Gharkit (https://gharkit.in)
- Legal name of seller: [LEGAL NAME]
- Principal place of business: [ADDRESS]
- Email: support@gharkit.in
- Phone: +91 83296 82745
- [UDYAM LINE]
Grievance Officer
If our support team has not resolved your issue, or you have a complaint about our products, service, or how we handle your data, contact our Grievance Officer.
Name: [GRIEVANCE OFFICER NAME]
Designation: Grievance Officer, [LEGAL NAME]
Email: support@gharkit.in
Phone: +91 83296 82745
Address: [ADDRESS]
Hours: Mon-Sat 10 AM to 7 PM IST
Our commitment, as required by the Consumer Protection (E-Commerce) Rules, 2020:
- We acknowledge your complaint within 48 hours of receiving it and give you a ticket/reference number.
- We share a copy of your complaint as recorded with you.
- We resolve the complaint within one month of receiving it.
Other ways to get help
- National Consumer Helpline (Government of India): call 1915 or visit consumerhelpline.gov.in.
- Consumer Commission: you can file a complaint at the District Consumer Disputes Redressal Commission where you live, under the Consumer Protection Act, 2019. Online filing: edaakhil.nic.in.
Business enquiries
For wholesale, collaborations, or media, email [BUSINESS EMAIL].