Privacy Policy

Last updated: 25 September 2026

Gharkit (https://gharkit.in) is operated by [LEGAL NAME], [ADDRESS] ("we", "us"). This policy explains what personal data we collect, why, who we share it with, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

By using this website or placing an order, you agree to this policy. If you do not agree, please do not use the site.

1. What we collect

You give us directly:

  • Name, phone number, email address
  • Shipping and billing address
  • Order details and order history
  • Messages you send us (email, WhatsApp, contact form, reviews)
  • For COD refunds: UPI ID or bank account details you share with us

Collected automatically when you browse:

  • Device type, browser, IP address, approximate location (city level)
  • Pages viewed, products viewed, items added to cart, time on site
  • Cookies and similar identifiers (see Section 5)

Payment data: card, UPI, and net-banking details are entered directly on our payment gateway's secure page. We never see or store your full card number, CVV, or UPI PIN.

2. Why we use your data

Purpose Data used Legal basis
Process, pack, and deliver your order Name, address, phone, order details Needed to perform the contract you asked for
Take payment and issue refunds Payment gateway reference, UPI/bank details for COD refunds Contract
Send order updates by SMS, WhatsApp, email Phone, email Contract
Answer support questions and handle complaints Contact details, messages Contract and legal duty (Consumer Protection Rules)
Prevent fraud and fake COD orders Phone, address, IP, order history Legitimate use; your consent when you place the order
Send offers and marketing messages Phone, email Your consent (you can opt out any time)
Show relevant ads and measure ad results Browsing data, cookies, hashed email/phone Your consent via cookie/ads settings
Meet legal and tax requirements Order and invoice records Legal duty

We do not sell your personal data to anyone.

3. Who we share data with

We share only what is needed, only with these types of partners:

  • Shopify Inc. hosts our store and stores your account and order data. Servers may be outside India.
  • Payment gateways ([PAYMENT GATEWAY NAMES], e.g. Razorpay / Cashfree / PayU) to process payments and refunds. They handle your payment data under their own privacy policies and RBI rules.
  • Our fulfilment and courier partners (our supplier's warehouse and couriers such as Delhivery, Ekart, Xpressbees, Blue Dart, India Post) receive your name, address, and phone number so they can pack and deliver your parcel and call you about delivery.
  • Messaging providers (SMS, WhatsApp Business, email tools) to send order updates and, if you agree, offers.
  • Advertising and analytics partners: Meta (Facebook/Instagram) and Google. See Section 5.
  • Government, courts, or police when the law requires it.

Our partners can only use your data to provide their service to us.

4. Meta Pixel and advertising

We use the Meta Pixel and Meta Conversions API on this site. These tools tell Meta which pages you viewed, what you added to cart, and whether you bought, so we can measure our ads and show you relevant ads on Facebook and Instagram. Some data (like a hashed version of your email or phone) may be sent to Meta to match you to your Meta account.

We may also use Google Analytics and Google Ads tags for similar purposes.

You can control this:

  • Turn off ad cookies in our cookie banner (where shown) or in your browser.
  • Manage ad settings at facebook.com/adpreferences and adssettings.google.com.
  • Use browser extensions or "Limit Ad Tracking" settings on your phone.

5. Cookies

Cookies are small files stored on your device. We use:

  • Essential cookies: keep you logged in, remember your cart, make checkout work. Cannot be turned off.
  • Analytics cookies: help us see which pages work and which do not.
  • Advertising cookies: set by Meta and Google to measure ads and show you relevant ads.

You can delete or block cookies in your browser settings. Blocking essential cookies may break checkout.

6. How long we keep data

  • Order, invoice, and payment records: 8 years, as required by Indian tax and company laws.
  • Account data: until you ask us to delete your account.
  • Marketing consent: until you opt out.
  • Support messages: up to 3 years after the issue is closed.
  • Browsing/analytics data: up to 26 months.

7. Your rights (DPDP Act, 2023)

You can:

  • Access the personal data we hold about you.
  • Correct wrong or outdated data.
  • Delete your data, unless we must keep it by law (for example, invoices).
  • Withdraw consent for marketing or ad cookies at any time. This does not affect orders already placed.
  • Nominate someone to exercise these rights for you if you are unable to.
  • Complain to our Grievance Officer (below), and if unresolved, to the Data Protection Board of India.

To use these rights, email support@gharkit.in from the email address on your account, or write to the Grievance Officer. We respond within 30 days.

To stop marketing messages: reply STOP to any SMS/WhatsApp, click unsubscribe in any email, or message us.

8. Children

This site is for people aged 18 and above. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

9. Security

We use HTTPS encryption across the site, Shopify's PCI-DSS compliant infrastructure, and access controls so only people who need your data can see it. No system is 100% secure. If a data breach affects you, we will inform you and the Data Protection Board as required by law.

10. Third-party links

Our site may link to other websites (for example, courier tracking pages or social media). Their privacy practices are their own. Please read their policies.

11. Changes to this policy

We may update this policy. The "Last updated" date at the top will change. Big changes will be announced on the site or by email.

12. Contact and Grievance Officer

For privacy questions or to exercise your rights:

Grievance Officer: [GRIEVANCE OFFICER NAME]
[LEGAL NAME], [ADDRESS]
Email: support@gharkit.in
Phone: +91 83296 82745
Hours: Mon-Sat 10 AM to 7 PM IST

We acknowledge complaints within 48 hours and aim to resolve them within one month.