Shipping policy

Last updated: 25 September 2026

This policy applies to all orders on Gharkit (https://gharkit.in), operated by [LEGAL NAME], [ADDRESS]. We ship only within India.

1. Where we ship from

Orders are packed and dispatched from our fulfilment partner's warehouse in Rajkot, Gujarat. Some orders may ship from other warehouses depending on stock.

2. Processing (dispatch) time

  • Orders are dispatched within 24 to 48 hours of confirmation on working days (Monday to Saturday).
  • Orders placed on Sundays or public holidays are dispatched the next working day.
  • COD orders may be confirmed by call, SMS, or WhatsApp before dispatch. If we cannot reach you within 48 hours, the order may be cancelled.
  • During sales or festive periods, dispatch can take up to 3 working days. We will tell you if this happens.

3. Delivery time

  • Estimated delivery is 4-8 business days from dispatch for most PIN codes.
  • Metro cities are usually at the faster end of that range. Remote areas, the North-East, Jammu and Kashmir, Ladakh, and island territories may take up to 10-12 days.
  • Delivery times are estimates, not guarantees. Weather, strikes, festivals, and courier delays are outside our control.
  • We use trusted courier partners such as Delhivery, Ekart, Xpressbees, Blue Dart, and India Post. We cannot promise a specific courier.

4. Shipping charges and Cash on Delivery

  • Shipping charge: [SHIPPING CHARGE RULE] (for example, "Free on orders above Rs 499, otherwise Rs 49"). The exact charge is shown at checkout before you pay.
  • Cash on Delivery available at no extra charge.
  • All prices on the site are in Indian Rupees and include GST. The total you see at checkout is the total you pay.

5. Tracking your order

  • You get an order confirmation by email/SMS right after ordering.
  • A tracking link is sent by SMS and/or WhatsApp (and email) as soon as the parcel is dispatched.
  • Tracking usually goes live 12-24 hours after dispatch. If it has not updated after 48 hours, message us.
  • You can also track from your order page on the website.

6. Address changes

  • You can change the address before dispatch. Email or WhatsApp us with your order number and the new address. Changes are free.
  • After dispatch, the address cannot be changed. In some cases the courier allows a change within the same city; we will try but cannot promise it.
  • Please enter a complete address with house/flat number, landmark, PIN code, and a working mobile number. Incomplete addresses are the top cause of failed deliveries.

7. Failed delivery and RTO (Return to Origin)

The courier will attempt delivery up to 3 times and call you before each attempt. Please keep your phone reachable.

An order is marked RTO (returned to us) if:

  • You are not available after 3 attempts.
  • The address or phone number is wrong or incomplete.
  • You refuse the parcel at the door.
  • The COD amount is not paid.

What happens next:

  • Prepaid orders: once the parcel returns to our warehouse (usually 7-10 days), we refund the product price to your original payment method within 5-7 business days. Shipping charges are not refunded unless the failure was our fault.
  • COD orders: the order is cancelled. No money is owed. Repeated refused COD orders may lead us to accept only prepaid orders from that address or number.
  • If you still want the item after an RTO, place a fresh order. We may ask for prepaid payment.

8. Damaged or tampered parcel at delivery

If the outer packaging looks torn, wet, or tampered, refuse the parcel and message us right away. If you accept it, please record an unboxing video before opening. See our Refund and Return Policy for how claims work.

9. Partial shipments

If your order has multiple items, they may ship separately with separate tracking numbers. You will not pay extra shipping for this.

10. Wrong or missing item

Report wrong or missing items within 7 days of delivery with your unboxing video. We will send the correct item or refund you. See the Refund and Return Policy.

11. Contact

Support: support@gharkit.in | +91 83296 82745 (WhatsApp) | Mon-Sat 10 AM to 7 PM IST

Grievance Officer: [GRIEVANCE OFFICER NAME], support@gharkit.in, +91 83296 82745. Complaints are acknowledged within 48 hours and resolved within one month.