Refund & Return Policy

Last updated: 25 September 2026

This policy applies to all orders placed on Gharkit (https://gharkit.in), operated by [LEGAL NAME], [ADDRESS].

We want you to be happy with what you buy. If something arrives damaged, defective, or wrong, we will fix it. Please read the rules below so the process is quick.

1. When you can return an item

You can ask for a return or replacement within 7 days of delivery if:

  • The item arrived damaged or broken.
  • The item is defective (does not work as described).
  • You received the wrong item, wrong size, or wrong colour.
  • An item or part is missing from the order.

We do not accept returns for "changed my mind", "did not like it", or "ordered by mistake". Please check the product page and size details before ordering.

2. Items we cannot take back

For hygiene and safety reasons, we do not accept returns on these items once they are opened or used:

  • Personal care and grooming items (trimmers, massagers, hair tools, etc.)
  • Innerwear, socks, and similar items
  • Earphones, earbuds, and items worn in or on the body
  • Food, supplements, and consumables
  • Any item sold as "non-returnable" on its product page

If one of these items arrives damaged or defective, it is still covered under Section 1. Just tell us within 7 days with proof.

3. Unboxing video and photos (important)

To approve a damage, defect, or wrong-item claim we need proof:

  • A clear unboxing video that shows the sealed parcel, the shipping label, and the item being taken out. Please record this the first time you open the parcel.
  • Clear photos of the damage or defect.

Without an unboxing video, we may not be able to approve a claim for damage or missing items. This protects both you and us from courier-related disputes. If you forgot to record, contact us anyway; we will review the case, but approval is not guaranteed.

4. How to raise a return request

  1. Email support@gharkit.in or WhatsApp +91 83296 82745 within 7 days of delivery.
  2. Share your order number, the problem, and the video/photos.
  3. We reply within 48 hours with the next step: replacement, refund, or a request for more details.
  4. If a pickup is needed, we arrange it. Keep the product in its original packaging with all tags, accessories, and freebies.

Return shipping for approved damage, defect, or wrong-item cases is free. You do not pay anything.

5. Replacement or refund

  • Replacement first: for damaged or defective items we send a replacement at no cost, subject to stock.
  • Refund if a replacement is not available, or if you prefer a refund.
  • Refunds are issued after the returned item reaches us and is checked, or sooner if we do not need the item back.

6. Refund timelines

Refunds are processed within 5 to 7 business days after approval.

Payment method Refund goes to Time after processing
UPI / debit card / credit card / net banking / wallet Original payment method 5-7 business days (bank-dependent)
Cash on Delivery (COD) UPI ID or bank account you give us 5-7 business days

For COD orders, we will ask for your UPI ID or bank account number, IFSC, and account holder name. Please double-check them. We are not responsible for delays caused by wrong details.

The COD handling fee (Rs 50) and any shipping charge are refunded only when the return is due to our error (damaged, defective, wrong, or missing item).

7. Cancelling an order

  • Before dispatch: you can cancel for free. Email or WhatsApp us with your order number. Prepaid amounts are refunded in full within 5-7 business days.
  • After dispatch: the order cannot be cancelled. You may refuse the parcel at the door. For prepaid orders, we refund the product price once the parcel returns to us; shipping and COD fees are not refunded.
  • We may cancel an order if the item is out of stock, the address is incomplete, the price was listed wrongly, or we suspect fraud. You will be told by email/SMS and any payment refunded in full.

8. Exchanges

We do not offer size or colour exchanges for change of mind. If we sent the wrong size or colour, it is treated as a wrong-item return under Section 1.

9. Late or missing refunds

If 7 business days have passed after our refund confirmation and you do not see the money:

  1. Check with your bank or UPI app; some take extra time.
  2. Then write to support@gharkit.in with your order number. We will share the refund reference (ARN/UTR).

10. Contact and grievances

Support: support@gharkit.in | +91 83296 82745 (WhatsApp) | Mon-Sat 10 AM to 7 PM IST

If your issue is not resolved, contact our Grievance Officer: [GRIEVANCE OFFICER NAME], support@gharkit.in, +91 83296 82745. Complaints are acknowledged within 48 hours and resolved within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.