Terms of service

Last updated: 25 September 2026

Welcome to Gharkit (https://gharkit.in). This website is owned and operated by [LEGAL NAME], [ADDRESS] ("we", "us", "our").

By using this site or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Refund and Return Policy. Please read them. If you do not agree, do not use the site.

1. Who can use the site

  • You must be 18 or older, or use the site under a parent or guardian's supervision.
  • You must give true, complete, and current information when ordering.
  • We ship only to addresses in India.

2. Products and descriptions

  • We try to describe and photograph products accurately. Colours may look slightly different on your screen. Minor variations in design or packaging can happen.
  • Product images may show items larger or smaller than actual size. Check the dimensions listed.
  • We may change or stop selling any product at any time without notice.
  • We source products from third-party suppliers and manufacturers. Country of origin and manufacturer/importer details are shown on each product page as required by law.

3. Prices

  • All prices are in Indian Rupees (INR) and include GST. The price shown is the MRP-compliant price you pay, plus any shipping or COD fee shown separately at checkout.
  • Prices can change at any time. The price at the time you place the order applies.
  • If we show a discount, the "before" price is a genuine earlier price on our site.
  • Pricing errors: if a product is listed at an obviously wrong price (for example, Rs 49 instead of Rs 499), we may cancel the order and refund you in full, even after confirmation. We will tell you if this happens.

4. Orders and acceptance

  • Placing an order is an offer to buy. Your order is accepted only when we dispatch it and send a shipping confirmation. An order confirmation email is not acceptance.
  • We can refuse or cancel any order, in whole or part, if: the item is out of stock; the address or phone number is incomplete or unreachable; we suspect fraud or misuse; the price or description was wrong; or the order breaks these Terms. Any payment made is refunded in full.
  • COD orders may need confirmation by call, SMS, or WhatsApp. Unconfirmed COD orders may be cancelled.
  • We may limit quantities per order or per customer.

5. Payment

  • We accept UPI, debit and credit cards, net banking, wallets, and Cash on Delivery (COD). Payments are processed by RBI-authorised payment gateways. We do not store your card or UPI details.
  • COD orders carry a Rs 50 handling fee, shown at checkout.
  • By paying, you confirm the payment method is yours or that you are allowed to use it.

6. Cancellations, returns, and refunds

Please see our Refund and Return Policy. In short: cancel free before dispatch; report damaged, defective, wrong, or missing items within 7 days of delivery with an unboxing video; refunds within 5-7 business days after approval.

7. Shipping

Please see our Shipping Policy. Dispatch in 24-48 hours; delivery usually in 4-8 days. Delivery dates are estimates. Risk in the goods passes to you when the parcel is delivered to your address.

8. Your account and conduct

  • Keep your login details safe. You are responsible for activity under your account.
  • Do not misuse the site: no fake orders, no bots or scraping, no uploading harmful code, no fake reviews, no infringing others' rights.
  • We may suspend or block accounts that break these rules or repeatedly refuse COD parcels.

9. Reviews and content you post

If you post a review, photo, or comment, you give us a free, permanent licence to use it on our site and marketing. Post only honest content you have the right to share. We may remove content that is abusive, false, or unlawful. We do not post fake reviews and do not pay for reviews.

10. Intellectual property

The site's design, text, logos, and images belong to us or our licensors. Do not copy or reuse them without written permission. Product brand names belong to their owners.

11. Warranties

  • Products come with the manufacturer's warranty, if any, as stated on the product page. Warranty claims are handled as described there.
  • Beyond that, and beyond what the law requires, the site and products are provided "as is". We do not promise the site will always be available or error-free.
  • Nothing here removes rights you have under the Consumer Protection Act, 2019, or other Indian law.

12. Limitation of liability

To the extent allowed by law:

  • Our total liability for any order is limited to the amount you paid for that order.
  • We are not liable for indirect losses such as loss of profit, loss of data, or inconvenience.
  • We are not liable for delays or failures caused by events outside our control (courier delays, natural events, strikes, government action, internet or payment outages).

This does not limit liability for death or personal injury caused by our negligence, or for fraud, or any liability that cannot be limited under Indian law.

13. Indemnity

You agree to compensate us for losses caused by your misuse of the site or breach of these Terms.

14. Third-party links

Links to other sites are for convenience. We do not control them and are not responsible for their content or practices.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. Courts at [JURISDICTION CITY], [JURISDICTION STATE] have exclusive jurisdiction over any dispute, subject to your right to approach the consumer commission where you live under the Consumer Protection Act, 2019.

16. Grievance redressal

If you have a complaint, first contact support at support@gharkit.in or +91 83296 82745. If unresolved, contact our Grievance Officer:

[GRIEVANCE OFFICER NAME], Grievance Officer
[LEGAL NAME], [ADDRESS]
Email: support@gharkit.in | Phone: +91 83296 82745 | Hours: Mon-Sat 10 AM to 7 PM IST

We acknowledge complaints within 48 hours and resolve them within one month, and will give you a copy of your complaint as recorded, as required by the Consumer Protection (E-Commerce) Rules, 2020 (as amended). You may also contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in.

17. Changes to these Terms

We may update these Terms. Changes apply to orders placed after the update. Check the "Last updated" date.

18. Contact

[LEGAL NAME]
[ADDRESS]
Email: support@gharkit.in | Phone/WhatsApp: +91 83296 82745